Welcome to CareMe Health Pvt Ltd
At CareMe Health, our mission is to provide dependable and easily accessible mental health services. We are passionate about mental well-being and have crafted a platform that simplifies the process of scheduling and managing therapy sessions. This platform is not just a tool—it's a bridge to a healthier, more balanced life.
Our Commitment to You
Our core values center on care, trust, and commitment. We are dedicated to creating a nurturing and supportive environment that respects your journey towards mental wellness. By choosing CareMe Health, you are entrusting us with an important part of your life, and we honor that trust with a heartfelt commitment to serve you as best as we can. We believe in building a relationship that goes beyond the conventional client-service provider dynamic. We are committed to understanding and addressing your needs with empathy, professionalism, and confidentiality. Our team is driven by a passion to make a positive impact on mental health and is always here to support you every step of the way. As we work together towards your mental health goals, we value your feedback and collaboration. Your engagement helps us to continually improve and tailor our services to better meet your needs. We are grateful for your trust and cooperation, and we are excited to be a part of your journey to a healthier, more fulfilling life.
Individual Therapy Sessions:
• Duration: Each session lasts between 40 to 45 minutes.
• Scheduling: Sessions are booked based on the availability of our authorized healthcare professionals. You can schedule appointments through our mobile or web app, or by contacting our support team at +91 7829-002-002 or through the support chat on our mobile app. We ensure to communicate the timing of each session well in advance.
Couple Therapy Sessions :
• Duration: Approximately 70-75 minutes per session.
• Scheduling: The date and time of each session will be informed to you well in advance, ensuring that you can plan accordingly.
Psychiatric Consultations :
• With a Doctor: These consultations are crucial for diagnosing and managing psychiatric conditions.
• Duration: 15 to 30 minutes.
• Scheduling: Just like our therapy sessions, psychiatric consultations can be scheduled through our mobile or web app, directly with our support team, and are subject to the availability of our psychiatrists.
Coach Support via Chat :
• Availability: Our chat support is available 24/7, allowing you to send your queries at any time.
• Response Time:Subscribers to our chat service can send queries 24/7. Responses are provided within 3-4 hours by our coaches, who are not therapists but are here to support your journey.
• Subscription: We offer a range of subscription plans for our Coach Support service, from a 1-day pass to a 180-day pass, allowing you to choose the level of support that best suits your needs. To view and select from the available plans, please visit our subscription page here
• Response Time:Subscribers to our chat service can send queries 24/7. Responses are provided within 3-4 hours by our coaches, who are not therapists but are here to support your journey.
Self-Scheduling :
• Clients can schedule sessions through our mobile or web app.
• Alternatively, appointments can be arranged by contacting our support team at +91 7829-002-002 or through our support chat.
Understanding Your Session Credits
At CareMe Health, we want to ensure that our session credits offer flexibility while also encouraging timely and consistent engagement in your therapy process. Here is a detailed guide on how the validity of session credits works for different services
Individual Therapy :
• First Appointment: The credit for your initial appointment is valid for 3 days from the date of purchase.
• Follow-up Appointments: Each follow-up session credit is valid for 10 days.
Example: If you purchase a package of 10 credits for individual therapy, the total validity for all the credits would be 100 days from the date of purchase. This means you have a span of 100 days to use your 10 session credits.
Couple Therapy
• Credit Validity: Each session credit for couple therapy also has a validity of 3 days.
Example: For a purchase of 10 credits in couple therapy, the overall validity would extend to 100 days from the date of purchase, similar to individual therapy.
Psychiatric Consultations
• Credit Validity: Each credit for psychiatric consultations is valid for 15 days from the date of purchase.
Example: If you buy a single credit for a psychiatric consultation, you must use it within 15 days. Similarly, multiple credits each have their own 15-day validity period from the date of their respective purchases.
Coach Support
• Credit Validity: The validity of credits for coach support depends on the subscription plan you choose. Each plan clearly outlines the number of days your credits are valid, starting from the date of purchase.
Refunds for any cancellations, regardless of the reason, will be calculated by removing any discounts that were applied to the session cost. This applies to all cancellations, ensuring transparency and fairness in our refund process.
• Comprehensive Coverage : This policy covers all potential reasons for cancellation, including but not limited to:
• Therapist Unavailability: Whether the cancellation is due to the unavailability of a therapist or any logistical challenges from our side.
• Client's Decision: If you decide to cancel the session for personal reasons or changes in circumstances.
• Unmet Expectations: If CareMe is unable to meet your expectations or any other dissatisfaction from the services provided.
• Procedure: Our aim is to handle each cancellation with utmost consideration, ensuring that you feel supported through the process. We encourage you to communicate any concerns or reasons for cancellation as this helps us to improve our services.
By maintaining a clear and comprehensive refund policy, CareMe Health ensures that all parties understand their rights and obligations, fostering a trusting relationship with our clients.
Initial Sessions:
Cancellations:
• Full Refund: Available if cancellation is made more than 24 hours prior to the appointment time.
• 50% Cancellation Fee: If you cancel your appointment between 24 and 12 hours before the scheduled time, you will be charged a fee equal to 50% of the cost of the appointment.
• 100% Cancellation Fee: If you cancel less than 12 hours before the appointment, you will be charged a fee equal to 100% of the cost of the appointment.
• Same-Day Bookings: For bookings made less than 24 hours before the appointment, the applicable cancellation fee is based on the time remaining to the appointment (50% if more than 12 hours left, otherwise 100%).
Rescheduling:
• Permitted once without a fee, up to 12 hours before the appointment for all the services.
• Special Offer Package: 10+2 Sessions
• Original Per-Session Fee: INR 1499
• Discounted Purchase Price per Session: INR 1000
• Total Package Cost: INR 10000 (for 10 paid sessions)
Refund Calculation for Package Cancellations
When cancelling a follow-up session package, refunds are calculated based on the original per-session fee, not the discounted purchase price. This method ensures that the discount is only applied to fully utilized services. Here’s how refunds are computed when a session package is canceled after several sessions have been attended
Refund Calculation Table for Follow-Up Session Packages:
| Sessions Used | Sessions Remaining | Original Cost of Used Sessions (INR 1499/session) | Refund Amount |
|---|---|---|---|
| 0 | 12 | 0 | INR 10000 |
| 1 | 11 | 1499 | INR 8501 |
| 2 | 10 | 2998 | INR 7002 |
| 3 | 9 | 4497 | INR 5503 |
| 4 | 8 | 5996 | INR 4004 |
• Payment Gateway Charges: Specific charges will be deducted from the refund amount, depending on the payment method used.
Therapist Variability in Session Fees
While the refund calculations use the standard session rate (INR 1499), actual therapist fees for sessions may vary and can affect the overall financial calculations if those rates exceed the standard.
| Therapist | Therapist's Standard Fee | Sessions Used | Cost of Used Sessions (Based on Therapist's Fee) | Refund Amount |
|---|---|---|---|---|
| Therapist 1 | INR 1499 | 4 | INR 5996 (4 x 1499) | INR 4004 |
| Therapist 2 | INR 1799 | 4 | INR 7196 (4 x 1799) | INR 2804 |
• Therapist Unavailability: If the preferred therapist is unavailable, an alternative will be provided. This does not alter the refund calculations.
• Refund Processing Time: Refunds are processed within 15 working days; however, the actual time for the refund to appear in the client’s account may vary due to bank processing times.
• This policy applies to both Individual and couple therapy sessions,
We value your trust and commitment to us and look forward to supporting you in your journey towards better health and well-being. If you have any questions or grievances regarding these Terms and Conditions or Our Policies, you may contact the grievance officer whose contact information is described below.
CareMe Health Private Limited,
IITM RESEARCH PARK,D307, D Block 3rd, IITM RESEARCH PARK, Kanagam Rd,
Kanagam, Tharamani, Chennai, Tamil Nadu 600113
Phone :+91 7829-002-002
Email :care@careme.health